Terms of Service

1. Acceptance of Terms

Welcome to Photor.ai ("Photor.ai", "we", "us", or "our"). These Terms of Service govern your access to and use of our AI-powered image generation, editing, enhancement, and related digital services available at https://photor.ai (the "Service").

By creating an account, subscribing to a plan, purchasing credits, or otherwise using the Service, you confirm that you are at least 18 years old, have read and understood these Terms, agree to our Privacy Policy, and have authority to enter into this agreement for yourself or the organization you represent. If you do not agree, do not use the Service.

2. Service Description

Photor.ai provides digital software-as-a-service tools that allow users to create, edit, transform, and manage images and related media using AI models. The Service is delivered digitally and access begins immediately after account creation, subscription activation, or credit purchase.

The Service may rely on third-party AI model providers and infrastructure providers. Availability, quality, speed, and output characteristics may be affected by those providers. We may update models, features, credit costs, or workflows from time to time.

3. Account Registration and Security

• You must provide accurate and current account and billing information.
• You are responsible for keeping your login credentials secure and for all activity under your account.
• You must maintain a valid email address for billing, security, policy, and service notices.
• If you create an account for a company or organization, you represent that you are authorized to bind that entity.
• Please report unauthorized access or security issues to vip.photor.ai@gmail.com.

4. Plans, Subscriptions, and Credits

Photor.ai offers a hybrid billing model with both recurring subscriptions and one-time credit packages. For clarity, monthly and yearly plans are subscriptions and involve automatic renewal; one-time credit packages are single purchases and do not automatically renew. Current plan details, prices, credit amounts, and billing intervals are shown on our Pricing page and at checkout.

• Monthly subscription plans: billed once per month and automatically renew each month until canceled.
• Yearly subscription plans: billed once per year and automatically renew each year until canceled.
• One-time credit packages: billed once at purchase and do not create a subscription or automatic renewal.
• Credits are consumed when you use paid AI generation, editing, or processing features.
• Subscription credits are provided for the applicable subscription billing period. Separately purchased credit packages are not canceled when a subscription is canceled.
• Unless otherwise stated, credits have no cash value, are non-transferable, and may not be resold.

5. Billing and Payment

By starting a paid monthly or yearly subscription, you authorize Photor.ai and our payment processor to charge your selected payment method on a recurring basis according to the selected billing cycle until you cancel. Monthly subscriptions renew monthly; yearly subscriptions renew yearly. By purchasing a one-time credit package, you authorize a single non-recurring charge for the amount displayed at checkout.

• Payments are processed by Waffo Pancake. Payment card data is handled by Waffo Pancake and is not stored on our servers.
• Prices are listed in the currency shown at checkout and may exclude applicable taxes unless stated otherwise.
• We may change prices or plan features. For existing subscriptions, material price changes will be communicated before they take effect where required by law.
• If a charge fails, we may retry the payment, suspend paid features, or downgrade account access until payment is resolved.
• If you believe a charge is incorrect, contact us before initiating a bank dispute so we can investigate and respond.

6. Cancellation Policy

You may cancel a subscription at any time through the account subscription controls when available, or by contacting us from your account email at vip.photor.ai@gmail.com.

• Cancellation stops future renewal charges.
• Your subscription generally remains active until the end of the current paid billing period unless otherwise stated in the product.
• Canceling a subscription does not automatically refund prior charges.
• Separately purchased one-time credits remain available according to their applicable validity and account status.

7. Refund Policy

Because Photor.ai is a digital service delivered immediately, payments are generally non-refundable except as described below or as required by law.

• First subscription purchase: you may request a refund within 7 days of the first charge if your usage has not exceeded 10% of the plan credit allowance.
• Credit packages: you may request a refund within 7 days only if the purchased credits have not been used.
• Duplicate charges or verified billing errors are eligible for correction or refund.
• If a verified outage caused by us lasts longer than 72 hours, we may provide a prorated refund, service extension, or credits.
• Refund requests should include your account email, transaction ID if available, and the reason for the request. We aim to acknowledge requests within 2 business days and process approved refunds within 5 to 10 business days.
• No refund is available for accounts terminated for fraud, abuse, chargeback misuse, or violation of these Terms or our Acceptable Use Policy, except where required by law.

8. AI Content and Intellectual Property

• You retain rights to the images, prompts, and other content you upload to the Service ("Input").
• Subject to these Terms and applicable law, you own the AI-generated outputs created from your Input ("Output").
• You grant Photor.ai a limited, non-exclusive license to process Input and Output solely to provide, secure, troubleshoot, and improve the Service.
• We will not use your private Input to train AI models without your explicit consent.
• AI Output may be inaccurate, incomplete, similar to other outputs, or unsuitable for a specific use. You are responsible for reviewing Output before publishing or relying on it.
• You may not claim ownership of Photor.ai software, models, interfaces, branding, workflows, or other platform intellectual property.

9. Acceptable Use Policy

Your use of the Service must comply with our Acceptable Use Policy. You agree not to use the Service to:

• Generate, request, upload, or distribute illegal, harmful, abusive, harassing, defamatory, obscene, sexually explicit, or privacy-invasive content.
• Create or distribute sexualized content involving minors or any content that violates child protection laws.
• Create deceptive deepfakes, impersonations, or misleading synthetic media intended to deceive viewers about identity, source, or authenticity.
• Infringe intellectual property, publicity, privacy, or other rights of any person or entity.
• Create malware, phishing content, cyberattack tools, or content that facilitates illegal activity.
• Bypass safety filters, abuse rate limits, scrape outputs at scale, or interfere with platform security.
• Use the Service to train, fine-tune, benchmark, or develop competing AI or machine learning models without our prior written permission.
• Violate applicable laws, card network rules, or payment processor policies.

10. Data, Privacy, and Security

Your use of the Service is governed by our Privacy Policy. Payment card data is processed by our PCI-DSS compliant payment processor, Waffo Pancake, and is not stored on our servers. We use reasonable technical and organizational measures to protect account and service data, but no system can be guaranteed to be completely secure.

11. Service Availability and Changes

• The Service may be unavailable due to maintenance, updates, provider outages, or technical issues.
• We do not guarantee uninterrupted or error-free operation.
• We may modify, suspend, or discontinue features, models, credit costs, or plans, subject to applicable law and paid subscription commitments.

12. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that AI Output will be accurate, unique, lawful for your intended use, or suitable for professional, legal, medical, financial, or other regulated decisions.

To the maximum extent permitted by law, Photor.ai will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, loss of profits, loss of data, business interruption, or third-party claims. Our total liability for any claim is limited to the amount you paid to Photor.ai during the 12 months before the event giving rise to the claim.

13. Termination

These Terms remain in effect while you use the Service. We may suspend or terminate access if you violate these Terms, misuse the Service, engage in fraud or chargeback abuse, create legal risk, or if required by law. You may request account deletion by contacting support. Account data is retained and deleted according to our Privacy Policy.

14. Disputes

Before starting a formal dispute, please contact us at vip.photor.ai@gmail.com so we can try to resolve the issue informally. These Terms are governed by applicable law without regard to conflict of law rules. Nothing in these Terms limits any mandatory consumer rights that apply to you.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by website notice, in-product notice, or email at least 14 days before they take effect where practical or legally required. Continued use of the Service after the effective date means you accept the updated Terms.

16. Contact Us

For support, billing questions, refund requests, cancellation help, legal notices, privacy requests, or security issues, contact: